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Privacy Policy

Last updated: 25 June 2025

SupplifyMe ('we', 'us', or 'our') respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Information we collect

We may collect the following types of information:

  • Personal information: name, email, phone number, address, and account credentials.
  • Institutional or clinic details: for verified clinic accounts.
  • Payment information: processed securely by third-party providers.
  • Technical data: IP address, browser type, device identifiers, and usage data.

2. How we use your information

We use your data to:

  • Provide and manage our services
  • Process orders and transactions
  • Communicate with you
  • Comply with legal obligations
  • Improve our website and services
  • Detect and prevent fraud or abuse

3. Legal basis for processing (UAE/GCC)

We process your data under applicable data protection regulations. This includes processing based on your consent, contract performance, legal obligations, and legitimate business interests.

4. Data sharing and disclosure

We do not sell your personal information. We may share your data with:

  • Service providers (e.g. payment processors, IT support)
  • Legal authorities if required by law
  • Affiliates or business partners, only where necessary for service provision

5. Data storage and international transfers

Your data may be stored or processed outside your country, including jurisdictions that may not offer the same level of protection. We implement safeguards to ensure your information is handled securely.

6. Security measures

We implement technical and organisational measures to protect your data, including encryption, access controls, and regular audits. However, no method of transmission over the Internet is 100% secure.

7. Your rights

Subject to applicable data protection laws, you may have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Object to or restrict processing
  • Withdraw consent

8. Retention period

We retain your data only as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and enforce our agreements.

9. Cookies and tracking technologies

We use cookies and similar technologies to enhance user experience, analyse traffic, and provide functionality. You can manage your cookie preferences through your browser settings.

10. Third-party links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

11. Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at info@supplifyme.com.

Questions? Email info@supplifyme.com